Shipping policy
Shipping
We offer Free Shipping to more than 80+ countries worldwide and shipping charges if any are highly discounted.
Buyers will be able to view various shipping options available at checkout including Free Express Shipping, Premium Expedited Shipping, Postal Shipping and Others, which they may choose the same as per their convenience.
Standard Transit times for shipping are as per the chart below.
Fedex/ DHL Express Shipping |
|
| Country | Transit Time |
| USA | 4-8 business days |
| Canada | 4-8 business days |
| Mexico | 4-8 business days |
| United Kingdom | 4-8 business days |
| Germany | 4-8 business days |
| Spain | 4-8 business days |
| France | 4-8 business days |
| Italy | 4-8 business days |
| Australia | 4-8 business days |
| Austria | 4-8 business days |
| Belgium | 4-8 business days |
| Brunei | 4-8 business days |
| Cambodia | 4-8 business days |
| Denmark | 4-8 business days |
| Finland | 4-8 business days |
| Indonesia | 4-8 business days |
| Liechtenstein | 4-8 business days |
| Luxembourg | 4-8 business days |
| Malaysia | 4-8 business days |
| Macau | 4-8 business days |
| Netherlands | 4-8 business days |
| New Zealand | 4-8 business days |
| Norway | 4-8 business days |
| Philippines | 4-8 business days |
| South Korea | 4-8 business days |
| Singapore | 4-8 business days |
| Sweden | 4-8 business days |
| Switzerland | 4-8 business days |
| Taiwan | 4-8 business days |
Domestic Shipping ( Delivery/ Bluedart ) |
|
| India | 3-6 business days |
Indiapost Shipping |
|
| Rest of the World |
Shipping Calculated at Checkout |
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Return & Exchanges
We offer a 30 day, no questions asked, return window on all our products. Buyer must contact us within 30 days of receipt for return instructions at sales@royalchessmall.com
Once the return is approved, buyers must ship the item back to our warehouse in India. Shipping arrangements need to be made by the buyer. Customers from the USA, Canada, and Mexico have the option to return the item to our USA warehouse for convenience (valid for orders placed after June 20, 2022). Similarly, customers in Europe and other countries worldwide can also send their returns to our USA warehouse.
For UK customers, returns can be sent to our UK warehouse for easy processing (valid for orders placed after July 30, 2023).
Europe based customers can also send their returns back to either our UK warehouse or India Warehouse as per their convenience. (Applicable for Orders placed after 23 September 2023)
After we properly inspect the item, we will issue a refund less the shipping costs of shipping the item originally to the customer.
Our products can be returned in the following cases
1. For customer remorse (This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item)
2. For defective products (This happens when the product is incorrect, damaged by the carrier, or defective in another way)
Replacements
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
1. The item may be damaged during transit
2. Or there might be a manufacturing defect
3. Or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time frame as given below.
* Within 48 hours of receipt for Cases of Damage in Transit.
* Within 3 years for cases related to manufacturing defects as provided in warranty coverage (Applicable for Chess Pieces)
* Within 6 months for cases related to manufacturing defects as provided in warranty coverage (Applicable for Chess Boards, Boxes, Travel Sets, and other board games)
To get a replacement, email us your Order Number and the Reason for returning/requesting a replacement. Only after receiving our confirmation for the return, you are requested to send the item back to us. We shall not be responsible for any items sent to us for return/replacement without our confirmation. The email address for all such communication is sales@royalchessmall.com