Royal Chess Mall USA - Shipping and Returns

Premium Handcrafted Chess Sets Delivered Across the United States

Trusted by chess players, collectors, clubs, and gift buyers throughout the United States. Explore handcrafted chess sets, luxury chess boards, tournament equipment, and collector-grade chess pieces - shipped directly from Royal Chess Mall.

Shop Chess Sets → | Contact Support →

Why U.S. Customers Choose Royal Chess Mall?

  • Free Shipping Across the USA
  • No Hidden Import Duties
  • 30-Day Return Policy
  • Dedicated U.S. Return Center (Colorado)
  • U.S. Business Address (Delaware)
  • 3-Year Warranty on Chess Pieces
  • Thousands of Verified Customer Reviews
  • Handcrafted by Master Artisans with 30+ Years Experience
  • Secure Worldwide Shipping via FedEx / DHL Express

Shipping to the United States

  • Coverage: Royal Chess Mall ships to all 50 U.S. states, including high-volume destinations like New York, California, Texas, Florida, and Illinois.
  • Delivery Times: Estimated delivery: 4-8 Business Days from dispatch
  • Shipping Carriers: FedEx Express / DHL Express
  • Shipping Cost: Free shipping is available on nearly all U.S. orders. In the rare case that FedEx or DHL classifies a delivery address as remote, a small additional fee may apply.
  • Customs & Import Duties: U.S. customers do not pay additional customs duties, VAT, or import taxes on qualifying shipments. All U.S. orders ship under Delivered Duty Paid (DDP) terms, meaning any applicable duties and taxes are already included in the product price.

View Full Shipping Policy →

Returns & Exchanges for U.S. Customers

Royal Chess Mall makes returns and exchanges simple, with two dedicated U.S. return processing centers ready to handle your request.

Return Policy Summary

  • 30-day return window
  • Exchange process available for eligible items
  • Return Authorization required before shipping any return
  • Product inspection on receipt before refund is processed
  • Refund processing time varies by payment method

Full Refund Policy → | Warranty Policy →

U.S. Return Center and Registered Business Address

Royal Chess Mall operates a dedicated return processing center in the United States, along with a registered U.S. business address:

Colorado Returns Center

Royal Chess Mall U.S. Returns Processing Center
3372 Adobe Ct, Suite 120
Colorado Springs, CO 80907
USA

Purpose: Returns and Exchanges Processing. All U.S. returns are handled here.
Customer Visits: Walk-ins are not allowed. Please contact support for details. Not a retail store or product showroom.

Delaware - Business Registration Address

Registered Business Name: Royal Chess Mall LLC

Address: 2803 Philadelphia Pike,
Suite B, #1360
Claymont, DE 19703
USA

Purpose: Registered U.S. business address only.
Returns & Customer Visits: This address does not accept returns, exchanges, packages, or walk-in visitors of any kind. All U.S. returns go to the Colorado return center above.

Important Note: The Colorado facility is a return processing center only — not a retail store, and does not offer product sales, showroom services, or walk-in support. The Delaware address is a registered business address only and does not accept returns, exchanges, or visitors. Please contact Royal Chess Mall support before sending any return or visiting any location.

How to Start a Return?

  1. Contact Royal Chess Mall support to initiate a return request.
  2. Receive return instructions and your Return Authorization details.
  3. Package your product securely for shipping.
  4. Ship the item to the designated return center.
  5. Once received and inspected, your refund or exchange will be processed per the return policy.

View Full Refund Policy →

Warranty Protection

Royal Chess Mall products are covered by:

  • 3-Year Warranty on Chess Pieces
  • 6-Month Warranty on Boards, Boxes & Travel Sets

Coverage includes manufacturing defects and craftsmanship issues.

View Warranty Details →

Reviews from U.S. Customers

Beautiful craftsmanship, careful packing, and reliable shipping - hear it from customers who've ordered from Royal Chess Mall.

Review 1:

“In all honesty, awarding Royal Chess Mall anything less than five stars would be an injustice — the board, chess set, and shipping were all exceptional.”

— Rene   |   Product: 23" Bud Rosewood & Maple Wood Signature Wooden Chessboard, 60mm Squares

Review 2:

“The aesthetic quality is everything I could have hoped for — the proportions are harmonious and the craftsmanship is stunning. I feel fortunate to own this set.”

— Robby   |   Product: 1950s Fischer Dubrovnik Chess Set (Ebony & Boxwood)

Review 3:

“I really love the new chess set, and the company followed my shipping instructions exactly. The packing really protects the pieces — I'll buy again.”

— Heather   |   Product: Alexandria Luxury Staunton Burnt Carving Chess Set

Review 4:

“The chess set arrived and looked better than advertised. I love the weighted pieces and fine details — I'll definitely be buying another set from Royal Chess Mall.”

— Matthew Stephens   |   Product: Soviet-Inspired Brass Metal Luxury Chess Set, 14" (Black & Gold)

Review 5:

“The chess pieces arrived on time, individually wrapped, and in perfect condition. The attention to craftsmanship is superlative — this will be a cherished heirloom for years to come.”

— Kim   |   Product: 4.6" Prestige Luxury Staunton Chess Set (Bud Rosewood)

Contact & Support

Email: sales@royalchessmall.com
Phone: +91-8264716250
联系表格

FAQs

Yes. Royal Chess Mall ships to all 50 U.S. states via FedEx Express and DHL Express.
Estimated delivery is 4–8 business days from dispatch.
No. U.S. customers do not pay additional customs duties, VAT, or import taxes on qualifying shipments.
All U.S. returns are processed through Royal Chess Mall's Colorado return center. Customers in Europe are handled through a separate regional return facility. Please contact support to confirm the correct location for your return.
Please contact customer support before visiting. This facility is a return processing center only and is not a retail store or product showroom.
Refund processing times vary based on payment method and the product inspection process. See the full refund policy for details.
Yes. Eligible products may qualify for exchanges under the return policy. Contact support to initiate the process.
Returns are handled by parcel only — there's no appointment or in-person drop-off. You can ship the item yourself using your own carrier, or use the return shipping label we provide.